Thank you for shopping at RSSL Marketplace! We want you to be fully satisfied with your purchase, and we strive to provide top-quality products and excellent customer service. Please take a moment to review our refund and returns policy below:
Refunds:
- Membership Packages:
RSSL membership packages are non-refundable. Once you have purchased a membership, it cannot be canceled or refunded. However, you may choose not to renew your membership when it expires.
- Merchandise Items:
If you are dissatisfied with a merchandise item purchased from RSSL Marketplace, you may request a refund within 14 days of receiving the product. To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging.
- Amateur Radio Equipment, Tools, and Components:
Refunds for amateur radio equipment, tools, and components will be subject to the manufacturer’s warranty and return policy. Please refer to the specific warranty information provided by the manufacturer for details.
- Refunds will be issued to the original account/credit or debit card used for the purchase. Please allow a certain amount of days for the refund to be processed and reflected in your account, as processing times may vary depending on your financial institution.
Returns:
- Merchandise Items: If you wish to return a merchandise item, please contact our customer support team at [insert email/phone number] within 14 days of receiving the product. We will guide you through the return process and provide you with the necessary instructions for returning the item.
- Amateur Radio Equipment, Tools, and Components: Returns for amateur radio equipment, tools, and components will be governed by the manufacturer’s return policy. Please refer to the specific return instructions provided by the manufacturer for details.
Exchange:
- Merchandise Items: We do not offer direct exchanges for merchandise items. If you wish to exchange a product, you can return the item following our returns policy and place a new order for the desired item.
- Shipping Costs: If a refund is approved for eligible products, the original shipping costs will not be refunded, and the return shipping costs will be the responsibility of the customer.
Processing Time: Please allow up to 14 business days for us to process your refund once we receive the returned product.
Contact Us:
For any inquiries or to initiate a refund or return, please contact our customer support team at <info@rssl.lk>. Our team will be happy to assist you and ensure a smooth process.
Please note that this policy is subject to change without prior notice. For the most up-to-date version, please refer to the refunds and returns page on the RSSL Marketplace website.
We thank you for your understanding and cooperation in adhering to our refunds and returns policy. Your satisfaction is our priority, and we strive to provide you with an exceptional shopping experience at RSSL Marketplace.